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Your Rights and Our Legal Commitments

Before you open an account on satmatka, we want you to understand exactly where we stand legally — what governs your use of this platform, how Indian law…

Governed by Indian LawAccount Terms Clearly StatedData Rights ProtectedJurisdiction-Aware PoliciesContact Paths Available

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How Our Legal Terms Work for You

satmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

satmatka operates under a legal framework that takes Indian jurisdiction into account at every step. Access to our platform, including account creation and use of payment methods such as UPI, Paytm and PhonePe, is subject to applicable local law in your state or territory. By accepting

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our terms, you confirm that you have read and understood the conditions governing your account, including data handling, dispute resolution and account suspension procedures. We reserve the right to update these terms when regulation changes, and we will notify you through your registered contact details. Any
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dispute arising from account use will first go through our internal resolution channel before escalating to relevant legal forums in India.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your account terms, data rights or want to flag a concern about how we handle your information, our dedicated policy team is available through multiple channels.

Email the Policy Team Write to our legal and compliance desk for account terms queries, data access requests or to report a policy concern. We respond within 24 hours on working days and follow through to resolution within 7 days.

Live Chat Support Our live chat connects you to an agent who can escalate legal or account-policy concerns immediately. Available from 9 AM to midnight IST, seven days a week, with no queue-number barriers.

Formal Written Notice For matters requiring documented legal correspondence — such as data erasure requests or dispute escalations — you may submit a formal notice via our registered address. We acknowledge receipt within 48 hours.

HOW WE HANDLE POLICY

Six Ways We Uphold Your Legal Standing

From the moment you open an account, our data handling, cookie practices and account security operate under clear, documented procedures.

Data Handling

We collect only the data needed to operate your account — name, contact details, transaction records and device identifiers. We do not sell your personal data to third parties. Retention follows Indian data protection norms, and you may request a copy at any time.

Cookie Practices

We use session cookies to keep you logged in, preference cookies to remember your language and stake settings, and analytics cookies that are anonymised before processing. You can adjust cookie consent from your browser or account settings at any point.

Account Security

Passwords are hashed with industry-standard encryption. We offer two-factor authentication via your registered mobile number. Suspicious login attempts trigger an automatic account hold and an immediate SMS alert to your verified Indian mobile number.

Data Retention Period

Active account data is retained for the duration of your account. After account closure, we retain transaction and identity records for the period mandated by Indian financial regulations, then securely delete or anonymise the remaining data.

Your Right to Request Changes

You may request correction, access or deletion of your personal data by contacting our policy team via email or live chat. We verify your identity before processing any such request and complete it within the timeframe prescribed by applicable Indian law.

Dispute and Grievance Contact

Our designated Grievance Officer handles escalated account-policy disputes. You can reach them by name and email address listed in our full terms document. All grievances are logged, tracked and resolved in accordance with Indian consumer rights provisions.

What You Need to Know About Our Legal Terms

These are the questions we receive most often about account terms, data rights and legal obligations. If your question is not answered here, our policy team is a message away.

Your account is subject to Indian law, including applicable state regulations where you access the platform. Eligibility depends on local law and is available where local law permits. Our terms document specifies the governing jurisdiction for dispute resolution.

Email our policy team with your registered account details and a data access request. We verify your identity first, then send a structured copy of your account data within the timeframe required by applicable Indian data protection rules.

Yes. Submit a deletion request through email or live chat. We will remove or anonymise your data after the mandatory retention period under Indian financial regulations has passed. We confirm completion of the deletion by email.

We notify you through your registered contact details — typically your verified email or mobile number — before significant changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

Start by contacting our support team via live chat or email. If unresolved, you may formally escalate to our Grievance Officer. All escalations are logged and addressed under Indian consumer protection provisions within prescribed timelines.

Yes. Transactions via UPI, Paytm and PhonePe are processed under the rules of the respective payment networks and Indian financial regulations. Our terms cover how we record, secure and handle these transaction records on our end.

We retain transaction records for the period mandated by Indian financial and tax regulations following account closure. After that period, records are either securely deleted or anonymised, and we do not use them for any further purpose.

Your Rights and Our Legal Commitments

Reach Us on Legal and Policy Matters

Six Ways We Uphold Your Legal Standing

Data Handling

Cookie Practices

Account Security

Data Retention Period

Your Right to Request Changes

Dispute and Grievance Contact

What You Need to Know About Our Legal Terms

01 Which laws govern my account on satmatka?

02 How do I access the personal data you hold about me?

03 Can I ask you to delete my account data?

04 What happens if the legal terms change?

05 How are disputes handled if I disagree with a decision on my account?

06 Are my UPI, Paytm and PhonePe transactions protected under your terms?

07 How long do you keep my transaction records?

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